Orders and shipments
Shipping costs are FREE ONLY in ITALY for purchases over € 150 , lower than this amount have an additional fixed cost of €8.00
The delivery of the orders placed will take place within 48/72 working hours
NB During promotional and/or sales periods, shipping costs may be subject to changes .
All Customers who place an order establish a commercial relationship with HG Srl and therefore undertake to accept delivery of their package. If for any reason the customer refuses delivery of the shipment or requests return to sender , any shipping costs charged to HG Srl will be deducted from any refund due to the Customer.
Orders are shipped by HG Srl, from Monday to Friday, 10:00-18:00. Orders placed during the weekend will be processed starting from the following Monday morning.
We would like to remind our new customers that HG Srl may ask Paypal to verify the transaction , even by contacting the counterparty bank, before the actual charge is made to the customer's credit card. This verification may cause some delay in shipping your first order.
Orders for items already available are shipped the first working day following the day on which the order was placed, subject to confirmation of the availability of the goods and bank verification for our new customers.
Your credit card will be charged on the day of your order.
NB During promotional and/or sales periods, shipping costs may be subject to changes .
To modify an order or change the shipping address or payment method, if you have confirmed the same by mistake, you can contact us at the email address ordini@primostoremultibrand.com before the order is shipped.
In all cases, HG Srl reserves the right to postpone shipment if events with causes of force majeure occur.
Shipments in Italy and abroad are made through HG Srl. As required by the laws regulating trade, all shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts.
Shipments . HG Srl are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance ceases to be valid.
The assortment on www.primostoremultibrand.com reflects the exact availability of each item by size and color . The website is in fact connected in real time with all the warehouses belonging to HG Srl thanks to a system created by the company MagicStore , synonymous with security and computer precision . Once the order request has been received, the Orders department reserves the right to reconfirm the availability of the items purchased, the validity of the credit card transaction and to verify the details of previous transactions made by the Customer on www.primostoremultibrand.com . In the event that the items ordered are not available , or if for some reason the order cannot be processed as requested by the Customer, the Orders office will promptly notify the Customer.