Terms and Conditions

These general conditions of sale apply to the purchase of products by users who can be classified as 'consumers' (i.e. persons who purchase one or more products for purposes not related to their own entrepreneurial, commercial, artisanal or professional activity, pursuant to and for the purposes of the so-called "Consumer Code") through the e-commerce site www.primostoremultibrand.com, owned and managed by "HG SRL", with registered office in Naples, at via Ugo Niutta, 42 (hereinafter referred to as primostoremultibrand) which deals with the sale of products as a 'seller'. Any communication from the consumer connected and/or related to the purchase of the products - including any reports, complaints, requests concerning the purchase and/or delivery of the same, the exercise of the right of withdrawal, etc. – must be sent to the seller at the addresses and according to the methods indicated on the website www.primostoremultibrand.com and, in any case, to the e-mail address info@primostoremultibrand.com.
Each purchase is governed by these general conditions of sale in the version published on the aforementioned Site at the time the order is transmitted by the consumer.

If one or more sales are made to a person who cannot be classified as a consumer within the meaning of the aforementioned legislation and specified above, i.e. by a professional - defined therein as any natural or legal person who places an order in the exercise of their entrepreneurial, commercial, artisanal or professional activity - these general conditions of sale will still apply but, in derogation of what is provided for therein:

(a) the non-consumer purchaser will not be granted the right of withdrawal as provided for in the shipping and returns section, and in the event of disputes, the so-called consumer forum referred to in the following art. 8 will not be competent;
(b) the non-consumer purchaser will not be able to benefit from the product guarantee referred to below;
(c) the non-consumer purchaser will not be granted any other protections, provided herein in favor of the consumer, which reflect or comply with mandatory provisions of the law;
(d) the sales contract concluded between the seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention of 1980.

At the same time as transmitting the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed, which will also contain the link to these general conditions of sale, will be sent to him via e-mail to the address declared by the same during registration on the aforementioned website or during the purchase process.

To make purchases through the website www.primostoremultibrand.com, the buyer must be of legal age (over 18 years of age).
The Seller reserves the right to modify these general conditions of sale at any time, at its sole discretion, without the need to provide any prior notice to users of the primostoremultibrand.com Site. Any changes made will be effective from the date of publication on the aforementioned Site and will apply only to sales concluded from that moment.

2. Product Features

The products sold by Primo Store through the aforementioned Site are the products present in the electronic catalogue published on primostoremultibrand.com at the time the order is placed by the buyer and are sold with the characteristics described on the aforementioned Site and according to these general conditions of sale in the version published on the Site itself at the time the order is sent, with the exclusion of any other condition or term. Primo Store points out that the images and descriptions of the products published on the Site reproduce as faithfully as possible the real characteristics of the products themselves. It is understood that such images and descriptions may not be perfectly representative of the products and must therefore be considered indicative and with the tolerances of use.

The products for sale on primostoremultibrand.com, their prices and/or characteristics are subject to change without notice. Before sending the purchase order pursuant to the following point 3, the buyer is invited to verify the final sale price. It is also noted that the prices indicated in the electronic catalogue published on primostoremultibrand.com are to be understood as inclusive of VAT.

3. Method of purchasing the Products – Completion of each individual purchase contract

The presentation of the products on primostoremultibrand.com, which is not binding for the seller, represents a mere invitation to the consumer to formulate a contractual purchase proposal and not an offer to the public pursuant to art. 1336 of the Civil Code, with any decision regarding the acceptance of any proposals formulated remaining at the full discretion of the seller. The purchase order sent by the buyer to the seller via the primostoremultibrand.com website has the value of a contractual proposal and is governed by these general conditions of sale, which form an integral part of the order itself, and which the buyer, by sending the order to the seller, is required to accept in full and without any reservation. Before proceeding with the purchase of the products, by sending the purchase order, the user will be asked to carefully read these general conditions of sale and the information on the right of withdrawal, inviting the user/buyer hereby to print a copy or to save or reproduce a copy for their own personal use. The purchase order is accepted by the seller by sending to the buyer, to the email address declared by the latter at the time of registration on the primostoremultibrand.com Site or at the time of sending the order (in the event of failure to register on the Site), an email with which the order is confirmed and with which Primo Store, having verified the actual payment for the goods, will send the summary of the order placed and the description of the characteristics of the product ordered. The buyer expressly accepts that the execution of the contract by the seller will begin at the time of crediting the price of the product(s) purchased to the seller's current account. Each purchase contract for the products is considered concluded when the buyer receives confirmation of the order from the seller by email as specified above. The buyer's order, the seller's order confirmation and the general conditions of sale applicable to the relationship between the aforementioned parties will be electronically archived by the seller in its computer systems (for 26 months) and the user may request a copy by sending an email to the seller at info@primostoremultibrand.com. The price of the products is that indicated on the primostoremultibrand.com website at the time the buyer places the order. Prices include standard packaging costs, VAT (where applicable) and any indirect taxes (where applicable). If you buy with Scalapay you will receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV Srl, to related parties and their assignees, and that you authorize such transfer.

4. Product selection and purchase procedure

The purchase of products on the Site can be done directly without prior registration. Registration on the site is free and will give the right for future orders to access the special conditions of reserved promotions, to check your order history and to manage your personal data. To register on the primostoremultibrand.com site, the user must fill out and send the appropriate form by entering the requested data (for example name, surname, address, e-mail and telephone number). Registration will then be confirmed by sending a confirmation e-mail. The registration credentials must be used by the user only and cannot be transferred to third parties, the user committing to guaranteeing their confidentiality. The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and agrees to hold Primo Store harmless and indemnified from any compensation obligation and/or sanction and/or damage that it may incur due to the violation by the user of the rules that govern registration on the aforementioned Site and the purchase of products on the same. The products presented in the catalog of the primostoremultibrand.com Site can be purchased by selecting them by the user and adding them to the virtual shopping cart. Once the selection of the chosen products has been completed, to continue with the purchase of the products placed in the cart, the buyer will be invited to: (a) register on the primostoremultibrand.com Site, providing the requested data, or (b) log in, if already registered, or (c) simply provide their data in order to complete the order and therefore continue with the completion of the contract. If the data indicated in the order are different from those provided during registration on the Site, the buyer must confirm their data (indicating, for example, their name, surname, etc.), as well as the delivery address of the selected products (and possibly the different name of the recipient, if different from the buyer), the billing address and a telephone number where they can be contacted for any communications relating to the purchase made. The buyer will then be able to view a summary of the order to be executed, of which he can modify the contents and finally he will be asked to proceed with the purchase, which will then be definitively sent to the seller. The buyer will also be asked to choose the payment method from those available. If the buyer decides for the immediate payment method by credit card or PayPal, he will be required to communicate the relevant data, via a protected connection. Primo Store does not have access to and does not store the credit card data used for the payment of the products and, if made through the PayPal system, the buyer will be directly redirected to www.paypal.it and will make the payment according to the procedure provided and regulated by PayPal to which reference is made, specifying that the data entered on that site will be processed directly by the latter. The user may alternatively opt: (a) for payment by bank transfer, in this case at the time of purchase he will be provided with instructions and the bank details of Primo store; (b) for payment on delivery, in this case the balance of the goods must be paid exclusively in cash: the courier will not accept any type of cheque.

5. Legal guarantee of conformity of the seller, reporting of defects of conformity and interventions under warranty

Pursuant to and for the purposes of European Directive 44/99/EC, Legislative Decree 206/2005 and subsequent amendments (so-called Consumer Code), the seller guarantees the buyer that the products will be free from design and material defects and compliant with the descriptions published on the primostoremultibrand.com website. The application of any guarantee is excluded in the event of use of the product that is not compliant with that of the product and the instructions/warnings provided by the seller or reported in the reference illustrative documentation, on the tags or labels. The consumer may report any defects and non-conformities by sending a communication to the email address info@primostoremultibrand.com. In addition to the defect and/or non-conformity, the relevant photographic documentation must be attached. Following receipt of the request and the relevant documentation, the seller will verify and evaluate, by means of specific checks, the defects and non-conformities thus reported. The consumer will be entitled to the repair or replacement of the product, where this is possible in consideration of the availability of the product, and unless the replacement or repair is excessively onerous for Primo Store in consideration of the value that the product would have if there were no lack of conformity, the extent of such defect and the possibility that the alternative remedy can be experienced without significant inconvenience for the consumer.

If the seller is required to refund the consumer the price paid, the refund will be made, where possible, using the same payment method used at the time of purchase or by bank transfer. It will be the consumer's responsibility to communicate to the seller, at the time of requesting the return or by email to info@primostoremultibrand.com, the bank details for the execution of the transfer in his favor.

6. Consumer data and privacy protection

In order to proceed with registration, forwarding the order and therefore to conclude the contract, the buyer must provide some personal data requested through the primostoremultibrand.com website, which will be recorded and used by the Seller in accordance with and in compliance with the legislation set out in Legislative Decree no. 196/2003 and subsequent amendments (so-called Privacy Code) to execute each purchase made through the Site and, subject to the buyer's consent, for any additional activities as indicated in the specific privacy information provided through the Site. For any further information on the methods of processing personal data, please refer to the Privacy Policy and Cookie Policy section, which the buyer declares to have read and accepted together with these General Conditions of Use.

7. Copyright

All texts, images and trademarks appearing on the site www.primostoremultibrand.com are protected by copyright and intellectual property laws, therefore, any unauthorized use will be prosecuted pursuant to and for the purposes of the legislation in force on the matter. The user who has a personal site on the Internet and wishes to insert, for personal use, on his website a direct link to the homepage of the site primostoremultibrand.com, must request authorization from Primo Store and, in this case, it will not be an implicit affiliation contract. Furthermore, any hyperlink to the site primostoremultibrand.com., using the technique of framing, deep-linking, in-line linking or any other deep link technique, is in any case prohibited.

8. Applicable law and competent court

The contract concluded between the seller and the consumer pursuant to these conditions of sale will be governed and interpreted in accordance with Italian law and, in particular, Legislative Decree 206/2005. Disputes between the seller and the consumer, arising from the contract between them thus governed, will be referred to the judge of the place of residence or domicile of the consumer, in the sense indicated above and in the consumer code, if located in the territory of the State. In all other cases, jurisdiction will be devolved exclusively to the Court of Naples.